Terms & Conditions – version 3/2024
NG Pest Control has created these terms and conditions of business to protect both parties.
The Object of NG Pest Control’s Terms and Conditions of Business are:
To ensure the pest control work is carried out in accordance with the latest and best industry codes of practice, conforming to all regulations, and statutory requirements.
To operate under the Campaign for Responsible Rodenticide Use (CRRU) Code of Best Practice.
To provide clients with a prompt and courteous service and delivery.
To deal with any complaints swiftly and ensure that these are resolved satisfactorily.
To promote a professional and responsible image of our company and the pest control industry at all times.
To attend appointments on time, or to call the client in event that we should be delayed or need to cancel.
Service Contract / Ongoing Pest Management – Terms & Conditions:
- The Client
The Client means the customer as specified at the top of the Service Agreement / Quotation / Treatment report.
- Payments
The Client will make payments to NG Pest Control as agreed in the quotation or service contract.
Payment must be made either at the time of the treatment for one off treatments, products including fly units, flyscreens and external bait points, initial contract set-ups, including first quarter, then a maximum of 7/14/30 days from receipt of invoice date for all contract or account customers ongoing as agreed.
Product supply will require 75% deposit on ordering for non-contract clients
Payment may be made by cash or Bank transfer. Card payments can be accepted for initial costs, but not for ongoing works. We offer Direct Debit options for contract clients for both initial setups and ongoing invoices.
- NG Pest Control – Service
The service will be carried out in accordance with the criteria of the National Pest Technicians Association (NPTA) for Pest control visits, either as a one-off treatment or at regular intervals as specified in the service contract.
We will use and apply authorised pesticides, traps and monitoring devices, as we deem appropriate on each visit.
Any infestation covered by the agreement and discovered during a visit will be treated immediately.
Any call-outs and follow up visits required will be included within the service unless:
- Outstanding monies are owed to the account.
- Recommendations that are causing the infestation have not been carried out by the client or authorised for us to complete at the agreed price.
- Access cannot be gained at the agreed time.
For non-contractual works, any additional/further treatments will be discussed and priced before any treatment takes place and only with the consent of the client.
- The Client’s Obligations
- To minimise pest incidents by carrying out recommendations made by the pest control specialist within the agreed time.
• To provide access for NG pest control to carry out its services at any reasonable time or as specified in our agreement.
• To make payment of all invoices within a maximum of 30 days of the invoice date for account clients; or at the time of the treatment for one off treatments/visits.
- Price
5.1 The price for services and/or products is specified in the Service Contract / Quotation.
5.2 The client will pay a £15 late payment charge plus interest on all late payments per 7 days overdue, if not paid in accordance with paragraph 2 above.
5.3 NG Pest Control is entitled to recover all reasonable expenses incurred in obtaining payment from the client when any payment due to NG Pest Control is late.
5.4 The client is not entitled to withhold any monies due to NG Pest Control.
5.5 NG Pest Control is entitled to vary the price if appropriate to take into account:
- Any additional services/treatments/visits requested by the client which were not included in the original service contract.
- Any increase in the cost of treatments/visits due to access restrictions – evenings/weekends etc
- Inflation, Bank Charges, Material cost increases.
- Liability
NG Pest Control do not accept any liability for loss, damage or injury to any domestic animals, livestock, birds, goods or equipment unless the loss, damage or injury was occasioned by negligence of them or their pest control specialists.
- Termination
Any annual service contract may be terminated by NG Pest Control forthwith if the client is in breach of any of his/her obligations under this contract or if a Company going into liquidation, receivership, or administration or if the client shall commit an act of Bankruptcy or have any Receiving Order made against him/her.
The service contract, where applicable, is binding for the agreed term of the contract.
The contract shall continue unless terminated at the end of the term and may only be cancelled on 90 days written notice.
If the client decides to terminate the contract before the agreed end date, the client shall be liable for the remaining term outstanding, payable within 7 (seven) days of termination.
